Frequently Asked Questions

At Suits Haven, we’re dedicated to providing you with exceptional service and timeless style. To help you with your shopping experience, we’ve compiled answers to our most commonly asked questions. Whether you’re curious about our bespoke tailoring, sizing options, or return policies, you’ll find everything you need right here. For further assistance, feel free to contact our customer support team.

Free Shipping

All your orders are shipped free of charge

Return

Simply return it within 7 days for an exchange.

Secure Payment

Payment process is protected and secure.

1. Ordering

No, you can shop as a guest without creating an account. However, creating an account lets you save your details for faster checkouts in the future. You can create an account before checkout or start shopping immediately.

Click on “Login/Register” and select “Create an Account.” Fill out your personal details, and you’re all set!

Browse through our collection, add your chosen items to your cart, and proceed to checkout. Review all the details for accuracy before confirming your order and payment.

If the item is available, you should be able to add it to your cart. If it is temporarily unavailable, it will display as “Temporarily Unavailable.”

We accept all major credit and debit cards, including Mastercard, VISA, and American Express.

Once an order is placed, it cannot be canceled or amended. Please review your order carefully before confirming it.

Enter your discount code in the “Voucher Code” field on the Shopping Cart page and click “Add.” Make sure to apply your code before completing the purchase, as we cannot add it after checkout.

After placing your order, you’ll receive a confirmation email. Orders will only be shipped once payment is approved, and billing and shipping addresses are verified. If you have an account, you can also check your order status under “My Account.”

2. Shipping & Delivery

Orders are processed within 2 business days, excluding weekends and public holidays. Processing is based on Turkey/European Time (UTC/GMT +2 hours).

  • Express Shipping: 2-4 business days for deliveries within the United States and Europe.
  • International Shipping: Delivery times depend on our logistics partners.

Once your order is dispatched, you’ll receive an email with your tracking number. You can use this number to track your package through our logistics partner’s website.

We offer free shipping on orders over $500, unless otherwise specified.

Unfortunately, we cannot change the shipping address once the order is confirmed. Please ensure all information is accurate before finalizing your purchase.

We’re sorry for any missing items. Contact our Customer Care Team at info@josephcoutureboutique.com, and we’ll assist you promptly.

We apologize for the inconvenience. Email our Customer Care Team at info@josephcoutureboutique.com with a photo of the defective item, and we’ll resolve the issue quickly.

We sincerely apologize for any errors. Please contact our Customer Care Team at info@josephcoutureboutique.com, and we’ll correct the issue right away.

We do not offer exchanges for incorrect sizes or colors. However, you may return the item in accordance with our Returns & Exchanges Policy.

If your parcel hasn’t arrived within 10 business days, contact our Customer Care Team at info@josephcoutureboutique.com, and we’ll assist in locating your order.

Redelivery is free for up to two attempts. After the second attempt, additional charges will apply for further redelivery attempts.

If your parcel is delayed, you can:

  • Use the “Track Your Order” feature to check the status, or
  • Email us at info@josephcoutureboutique.com, and we’ll help resolve the issue.